Refund policy
USAmerch LLC Refund Policy
30-Day Return Window
You may request a return within 30 days of receiving your order.
For eligible change-of-mind returns, items must be unused or unworn, with original tags where applicable, and in their original packaging. A receipt or proof of purchase is required.
Contact info@usamerchllc.com before returning any merchandise. Returns require prior authorization. Once approved, we will provide return instructions and the appropriate return address. Please do not send merchandise back without contacting us first.
These conditions do not limit applicable consumer rights concerning defective, damaged, incorrect, or materially misdescribed goods.
Defective, Damaged, Incorrect, or Materially Misdescribed Items
Please inspect your order upon receipt and contact info@usamerchllc.com promptly if an item is defective, damaged, incorrect, or materially does not match its description.
Include your order number, a description of the issue, and supporting photographs when available.
USAmerch LLC will cover reasonable return shipping costs or provide a prepaid return shipping label for defective, damaged, incorrect, or materially misdescribed items when a return is required.
Change-of-Mind Returns
For eligible returns because you changed your mind, ordered the wrong item, or no longer want the product, you are responsible for return shipping costs.
Return instructions will be provided after your request is approved.
Restocking Fees
USAmerch LLC does not charge restocking fees.
Exceptions and Non-Returnable Items
The following items are excluded from change-of-mind returns:
- Custom, special-order, or personalized products.
- Sale items.
- Gift cards.
- Perishable goods, such as food, flowers, or plants.
- Personal care goods, such as beauty products.
- Hazardous materials, flammable liquids, or gases.
Contact info@usamerchllc.com before purchasing if you have questions about a product's eligibility for return.
These exclusions do not override applicable consumer rights or remedies for defective, damaged, incorrect, or misdescribed goods. Contact us about such issues even if the item falls within an excluded category. Do not ship hazardous or restricted goods without appropriate return instructions.
Exchanges
For eligible items, the fastest way to obtain a different product is to request a return and, once the return is accepted, place a separate order for the replacement.
Refund Processing
We will notify you after receiving and inspecting your return and confirm whether your refund is approved.
Approved refunds will be processed to your original payment method within 10 business days after approval. Your bank or credit card company may require additional time to post the refund.
If more than 15 business days have passed since approval and you have not received your refund, contact info@usamerchllc.com.