Where does USAmerch LLC ship?
USAmerch LLC ships to customers within the United States. Shipping options and destinations are shown at checkout, so you will see whether we can ship to your address before payment.
How long does it take to process my order?
Orders are typically processed within 1–3 business days. Processing time may vary depending on product availability, order size, holidays, and other circumstances. Processing time is separate from delivery time.
How can I track my order?
Once an order has shipped, you may receive tracking information when it is available. You can also view your orders by logging into your account.
Can I change or cancel an order?
Contact us as soon as possible after placing your order. If it has not yet been processed for shipping, we will do our best to change or cancel it. Once an order has been accepted and processed we may not be able to modify it, and it would instead be handled as a return.
What is the return period?
You have 30 days after receiving your item to request a return. Items must be in the same condition you received them, unworn or unused, with tags and in the original packaging, along with the receipt or proof of purchase. Contact us to request a return first — we will provide return instructions and the return address after your request is approved. Items sent back without first requesting a return will not be accepted.
Who pays for return shipping?
Return shipping costs may vary depending on the reason for the return. We will confirm the details when we approve your return request.
Are there items that cannot be returned?
Yes. Certain items cannot be returned, including perishable goods, custom or personalized products, and personal care goods. We also cannot accept returns on hazardous materials, flammable liquids, or gases, or on sale items and gift cards. Please contact us if you have a question about a specific item.
How do I contact customer support?
Use the contact form on our Contact page. Business, wholesale, and government inquiries can use the same form — select the matching inquiry type.
Can businesses request larger quantities?
Yes. Send us the product, quantity, and any delivery requirements through our Wholesale or Business and Government page, and we will confirm what we can supply and provide a written quotation.
Does USAmerch LLC work with government agencies?
We welcome inquiries from city, county, state, and federal purchasers, and from schools and nonprofit organizations. We can provide quotations, answer availability questions, and supply documentation where applicable. Purchase orders and payment terms are reviewed on a per-request basis.
How do tax-exempt organizations submit documentation?
Note in your inquiry that your organization is tax-exempt or purchasing for resale, and include your documentation. We review exemption and resale documentation before an order is processed. Tax exemption is not applied automatically at checkout.
Are product colors and sizes guaranteed to remain available?
No. Availability changes, and specific colors or sizes may sell out or be discontinued. Our product pages show live availability, and any option that cannot currently be purchased is shown as unavailable. If a specific combination matters for a larger order, contact us before ordering so we can confirm.